Export Customer Service Specialist (Mandarin Speaker)

Join PT Guanya International Logistics, a leading player in the global logistics and export-import industry, as our Export Customer Service Specialist (Mandarin Speaker). Located in the vibrant business hub of Kelapa Gading, North Jakarta, we offer a dynamic and rewarding career opportunity for Mandarin-speaking professionals. As an Export Customer Service Specialist, you will be at the forefront of our operations, ensuring seamless communication and exceptional service to our international clients.

At PT Guanya International Logistics, we pride ourselves on our commitment to excellence and innovation. With a strong focus on customer satisfaction, we leverage advanced tools like SAP ERP, Blue Yonder, and our in-house developed logistics management system to streamline our processes. Your daily tasks will involve handling customer inquiries, processing export documents, and coordinating with our global network of partners.

This role is perfect for someone with 3-5 years of experience in customer service, preferably within the logistics or export-import industry. Fluency in Mandarin is a must, as is a strong understanding of international trade regulations and procedures. If you are passionate about logistics and have a knack for building strong client relationships, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide exceptional service to both domestic and international clients.
• Process and verify export documents, including commercial invoices, packing lists, and certificates of origin.
• Coordinate with our global network of partners to ensure timely and efficient delivery of goods.
• Assist in the development and implementation of customer service strategies to enhance client satisfaction.
• Leverage our logistics management system to track and manage export orders.
• Stay updated with international trade regulations and procedures to ensure compliance.
• Provide training and support to new employees in customer service best practices.
• Collaborate with the marketing team to promote our export services and attract new clients.

🎓 Kualifikasi & Syarat

• 3-5 years of experience in customer service, preferably within the logistics or export-import industry.
• Fluency in Mandarin, both written and spoken.
• Strong understanding of international trade regulations and procedures.
• Proficiency in using SAP ERP, Blue Yonder, or similar logistics management software.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Logistics, or a related field.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait