Customer Service Representative (CSR) - GraPARI (Contract)

Join Infomedia Nusantara, a leading provider of customer service solutions in Indonesia, as a Customer Service Representative (CSR) for GraPARI in Bali! This contract-based role offers an exciting opportunity to engage with customers, resolve inquiries, and ensure exceptional service. As a CSR, you'll be the voice of GraPARI, providing top-notch support to our valued customers. This is your chance to make a difference in the customer service industry while enjoying the vibrant culture of Bali.

In this role, you'll handle customer inquiries via phone, email, and live chat, ensuring prompt and accurate responses. You'll also assist in troubleshooting and resolving customer issues, maintaining a high level of customer satisfaction. This position is perfect for someone looking to gain valuable experience in customer service, with the added benefit of working in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and live chat, ensuring prompt and accurate responses.
• Assist in troubleshooting and resolving customer issues, maintaining a high level of customer satisfaction.
• Provide exceptional customer service, acting as the primary point of contact for GraPARI customers.
• Document customer interactions and feedback for quality improvement purposes.
• Collaborate with the customer service team to ensure consistent and high-quality service.
• Stay updated with GraPARI products and services to provide accurate information to customers.
• Participate in training and development programs to enhance customer service skills.
• Adhere to company policies and procedures, ensuring compliance and professionalism in all interactions.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar.
• Familiarity with basic data entry and administrative tasks.
• Bachelor's degree in Business Administration, Communications, or a related field is a plus.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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